Shipping
Receive your purchases with complete peace of mind
Shipments will be entrusted to one of the main Italian couriers, GLS express courier, which makes deliveries from Monday to Friday from 8:30 am to 7:00 pm throughout Italy, including the islands.
The courier will make two delivery attempts; if the recipient is absent, they will leave a card with instructions and a phone number to arrange a second delivery.
We recommend that you always check the package upon arrival to ensure it is intact. If you encounter any problems, please immediately report them to the courier who delivered your purchased goods. They will record the problem, including a specific description of the issue, and accept the goods "with reservation." Please then report the problem to us, and we will try to resolve it as quickly as possible.
The shipment is entrusted to the courier no later than 3 working days after placing the order.
Delivery usually takes place the day after shipment.
Generally, €1.00 is calculated for each additional item after the first.
RIGHT OF WITHDRAWAL:
Pursuant to Article 64 of Legislative Decree 206/2005, the buyer has the right to withdraw from the sales contract without penalty and without specifying the reason within 14 working days of receiving the products.
The procedure to follow is as follows:
- Please inform us, within 14 working days of delivery of the goods, that you wish to withdraw from the purchase by calling our Customer Service at 339 681 3952
(Available Monday to Friday from 8:30 am to 1:00 pm and from 3:00 pm to 8:00 pm) or by sending an email to info@worldtessuti.it. In the email, please include your name and surname and the date of purchase. In the case of partial returns, you must indicate the code of the product(s) for which you wish to exercise the right of return.
- Within the same timeframe, you must return the goods, using a courier of your choice, in their original packaging, complete with all their parts and carefully wrapped. Include all the documents received in the package. We recommend insuring the shipment against theft and damage during transport. If the returned product is not insured, in the event of damage or loss during transport, we reserve the right to charge for any damage incurred by deducting it from the refund amount.
Upon receipt of the goods, we will refund the cost of the shipped goods within 3 business days. Return shipping costs are excluded. For purchases made using credit card/PayPal as the payment method, the refund will be made via a credit transfer to the same card as the transaction.
For purchases made with all other payment methods, refunds will be made via bank transfer, so please provide us with your bank details.
ATTENTION:
The right of withdrawal does not apply to products received more than 14 working days ago (in which case the return of the goods will be refused). The right of withdrawal cannot be granted to companies (purchases with VAT numbers).
To exercise the right of withdrawal, the returned product must be in perfect condition, intact, and unused.
The shipping costs for returning the goods are borne by the Customer.
Information regarding online dispute resolution pursuant to Art. 14 Par. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission offers consumers the opportunity to resolve disputes online, pursuant to Article 14(1) of the Online Dispute Resolution (ODR), on one of its platforms. The platform ( http://ec.europa.eu/consumers/odr ) serves as a forum where consumers can seek out-of-court settlements for disputes arising from online purchases and service contracts.